Refund Policy

Thank you for choosing to be part of our community at Exam Medix ("we," "us," or "our"). We are committed to providing you with the highest quality of medical exam preparation through our website, courses, and platform (collectively, the "Services"). If you are not completely satisfied with your purchase, we are here to help.

1. Standard Refund Policy

We offer a straightforward refund policy for our digital products and courses. Because our products are digital and instantly accessible, we grant refunds under specific conditions to protect both our students and the integrity of our Services.

• 7-Day Money-Back Guarantee: You may request a full refund within seven (7) days of your initial purchase date.
• Usage Limit: To qualify for a refund within the 7-day window, you must not have completed more than 10% of the course content, and you must not have downloaded any proprietary materials (such as PDF guides or offline resources).
• Mock Exams and Assessments: Due to the nature of our mock exams and proprietary assessments, standalone purchases of these specific items are strictly non-refundable once accessed.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Send an email to our support team at connect@exammedix.com within the applicable refund period.
• Include your full name, the email address used for the purchase, and your order or invoice number.
• Provide a brief explanation of why the course did not meet your expectations. Your feedback is invaluable to us and helps us improve our educational offerings.

3. Processing of Refunds

Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.

Please note that depending on your credit card company or bank, it may take an additional 2 to 7 business days for the refund to officially post to your account.

4. Exceptional Circumstances

We understand that exceptional circumstances can occur. If you have a medical emergency, technical issues preventing access that our support team cannot resolve, or other significant mitigating factors, please reach out to us. We review these requests on a case-by-case basis and may offer a partial refund, course extension, or alternative resolution at our sole discretion.

5. Policy Changes

Exam Medix reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions concerning our return policy, please contact us at:

Exam Medix
Email: connect@exammedix.com
Phone: +91 - 7074500620
Address: Haral, Haral Daspur, Pandua, Hooghly, West Bengal